Customer Problem:  Calls come into both the main office of a small business and to the cell phones of their field personnel.  The field personnel does sales and labor, while the office staff writes up contracts.  Both field personnel and those in the office need to have up to date contact information for all their customers.

The solution provided gave the customer the following benefits:

• Adding a contact to any of the company cell phone now adds the entry to the company directory.
• Adding a contact from any computer in the office now adds the contact to all company cell phones.
• Each user can still add contacts just to their phone if they like.

Problem Solved!

Additional benefits:

• Time co-workers spend trying to get a hold of each other for a customer's contact information is eliminated.  Once one person in the office has a customer's contact information, everyone has it (if so desired).
• Customer service is improved.  If field personnel input the customer's information right away, when the customer calls the office, their information is immediately available to the office staff.
• Purchase of a new cell phones for office or field personnel does not require taking the time to program all the companies frequently used numbers into the new phone.  The phone will automatically download all the necessary contact information from the company's global address book.
  
• Less time is spent training and preparing new employees.  Their cell phone will already contains all their necessary contacts required for them to do their job quickly and efficiently.

Client profile:
Small business. 
Office Staff 1-5 Employees
Field Personnel: 1-5 Employees.

Solution Provided By:
Mike Arsuaga